Terms and conditions

These Terms and Conditions (“Terms”) govern your use of the Defensive Fitness Academy (“DFA”, “the DFA”) website and participation in any classes, memberships, courses, workshops, events, or purchases made through DFA.

By accessing this website or engaging in DFA services, you (“you”) agree to be legally bound by these Terms as well as the relevant policies outlined in the DFA policies section..

If you do not agree with these Terms and policies contained within this website, you must not use this website or participate in DFA services, classes or workshops.

1. Business Information

The Defensive Fitness Academy (DFA)
Contact: Scott Deane
Email: info@defensivefitness.co.uk  

The DFA provides Krav Maga, self-defence training, martial arts instruction, fitness training, workshops, and related merchandise.

The DFA operates solely in England & Wales.

 

2. Eligibility

• Participants must be aged 18 or over for Adult classes.
• Participants under 18 must have written parental or guardian consent.
• Parents/guardians are responsible for minors attending sessions.

The DFA operates in accordance with a Safeguarding Policy that is aligned with the the British Martial Arts And Boxing Association (BMABA) National Safeguarding Policy, which can be found at: BMABA National Safeguarding Policy.

 

3. Health, Fitness & Assumption of Risk

Participation in martial arts, Krav Maga, and fitness training carries inherent risks, including but not limited to:

• Sprains and strains
• Impact injuries
• Concussion
• Serious injury in rare cases

By participating, you:

• Confirm you are medically fit to train
• Agree to inform the DFA of any medical conditions or injuries
• Accept the inherent risks associated with physical training, self-defence training, sparring and other activities related to such training.

You are advised to consult a medical professional before beginning training.

Nothing in these Terms excludes liability for death or personal injury caused by negligence or where liability cannot legally be excluded under UK law.

These general terms are aligned with the DFA Health & Safety policy which must be read in conjunction with these general terms.

4. Memberships

4.1 Membership Terms

The DFA may offer recurring monthly memberships. By enrolling:

• You agree to recurring payments as specified at sign-up.
• Membership fees are non-transferable.
• Membership benefits apply only while payments remain current.
• Membership benefits may change at short notice.

4.2 Cancellation of Membership

• A minimum of 30 days’ written notice is required to cancel a membership.
• There are no long term contracts or cancellation fees.
• Notice must be sent to info@defensivefitness.co.uk.
• Payments due within the notice period remain payable.
• Late notice of cancellation, or cancellation without prior notice may result in memberships fees being taken. Refunds will be processed where possible but this may not always be possible.

The DFA reserves the right to suspend or terminate memberships for misconduct or non-payment.

4.3 Pausing Membership

• Members may request their membership to be paused at any time, for any reason.
• Paused memberships will result in a DFA member becoming “dormant” in the system.
• Any membership benefits will be frozen and the dormant member will not be able to train at any club, regular session or workshop until membership is resumed, or unless with the written consent of the Lead instructor.
• Memberships can be paused indefinitely, however every 6 months the DFA reserve the right to check with dormant members if they wish their membership to resume, remain paused, or be cancelled.
• Should the DFA be unable to contact dormant members, memberships older than 12 months will be deleted. Under data protection and GDPR requirements, only necessary data will be retained to comply with applicable laws and necessary business practice (to prevent fraud for example) however all other data will be deleted in compliance with GDPR and data protection.

5. Bookings & Session Cancellations

5.1 Booking

All classes and courses must be booked in advance unless otherwise stated.

5.2 Participant Cancellation Policy

• A minimum of 24 hours’ notice is required to cancel a booked session.
• Failure to provide 24 hours’ notice may result in loss of payment, although we will do everything possible to refund fees where possible.
• Courses and workshops may have specific cancellation terms stated at booking.

5.3 DFA Cancellation

DFA may cancel or reschedule sessions due to:

• Instructor illness
• Venue issues
• Insufficient attendance
• Circumstances beyond reasonable control
• National holidays

Where possible, an alternative date, credit, or refund will be offered.

6. Consumer Cooling-Off Rights (Distance Selling)

In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013:

• You have 14 days from the date of online purchase to cancel and receive a refund, without giving a reason.
• To cancel, you must notify the DFA in writing at support@defensivefitness.co.uk.

Exceptions:

• If you request membership to begin within the 14-day cooling-off period and it has already commenced, you may be charged proportionally for sessions delivered.
• Sealed merchandise (e.g., protective equipment) that has been opened and is unsuitable for return for hygiene reasons may not be refundable unless faulty.

Refunds will be processed within 14 days of receiving valid cancellation notice. Refunds outside this time frame may not be possible but we will always endeavour to refund customers at every opportunity.

7. Merchandise Sales

Where the DFA sells equipment or merchandise:

• Prices will be displayed clearly.
• Delivery times are estimates.
• Faulty goods will be handled in accordance with the Consumer Rights Act 2015.
• Items must be returned unused and in original condition unless faulty.

Return postage costs are the responsibility of the customer unless goods are defective.

8. Code of Conduct

All participants must:

• Follow instructor guidance at all times
• Wear required protective equipment where applicable
• Behave respectfully toward instructors and students
• Refrain from aggressive, abusive, discriminatory, or unsafe conduct

The DFA reserves the right to remove or ban individuals whose behaviour compromises safety. No refund will be issued in cases of removal for misconduct.

The full DFA code of conduct policy should be read in conjunction with these Terms. If you do not agree with the policy, you should not use this website or participate in DFA services, classes or workshops.

9. Use of Techniques

Techniques taught at the DFA are strictly for lawful self-defence purposes.

Participants agree:

• Not to misuse techniques learned
• To comply with UK laws relating to reasonable force

The DFA accepts no responsibility for unlawful application of techniques outside training.

10. Safeguarding

DFA is committed to safeguarding children and vulnerable adults.

All safeguarding procedures are detailed in the Safeguarding Policy available on this website.

Any safeguarding concerns should be reported to:
Scott Deane
info@defensivefitness.co.uk

11. Photography & Media

The DFA may take photographs or videos during sessions for promotional use.

By participating, you consent to the use of such media on:

• The DFA website
• Social media platforms
• Marketing materials

If you do not wish to appear in media, you must notify the Lead Instructor prior to participation.

No photography or media will be taken of anyone under the age of 18 by anyone, for any reason.

Should any visitor, member, parent or guardian see photography taken by anyone other than official DFA instructors or assistants, this should be reported immediately to the Lead instructor.

No photography of any kind is permitted by visitors, students, parents or guardians during any DFA session, class, workshop or event without the written consent of the Lead Instructor.

Anyone found in violation of this clause may be asked to leave the venue immediately, will have their membership cancelled, and should the circumstances dictate, appropriate parent, guardian, social services, and law enforcement agencies will be contacted.

12. Intellectual Property

All website content, branding, logos, course materials, and media remain the intellectual property of the DFA (Defensive Fitness Academy) and DFA (Defensive Foundational Awareness).

You may not reproduce, distribute, modify, or commercially exploit content without written permission.

13. Website Use

You agree not to:

• Use the website for unlawful purposes
• Attempt to gain unauthorised access to systems
• Introduce malicious software
• Copy or scrape website content

The DFA does not guarantee uninterrupted or error-free website availability.

14. Data Protection

Personal data is processed in accordance with UK GDPR.

Please refer to the GDPR Privacy Policy for full details on data collection and use.

15. Corporate & Private Contracts

Corporate training, private group sessions, and commissioned workshops are governed by separate written agreements and are not subject to these general Terms unless expressly stated.

16. Liability

To the maximum extent permitted by law, The DFA shall not be liable for:

• Indirect or consequential loss
• Loss of earnings
• Damage to personal property during training

Nothing in these Terms excludes liability where exclusion would be unlawful.

17. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

18. Policy Review

This policy will be reviewed annually or following any lockdown event to ensure its effectiveness and to make necessary updates.